Support
Ticketing is made easier!
We take your messages seriously, and we’re always keen on hearing from you! Got any questions, feedback, or just want to say hello? Don’t hesitate to reach out to us. Your message matters to us, and we’re here to help in any way we can.
Support Policy
Willsec exclusively provides assistance and addresses support inquiries solely from its clientele. We do not engage in providing support or assistance to individuals who are not our clients. To confirm your membership status, kindly ensure that your client ID is included in the ticket submission.
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FAQ
How can I request support?
You can simply visit the support page and fill in the support ticket. It will take from 1 to 2 business days for us to respond to your ticket.
What does Willsec's support cover?
Our support covers every product or service given from Willsec. We also cover support for any IT infrastructure that was built by Willsec.
How do I purchase any of Willsec's products/services?
You can visit the contact page and get in touch with our sales team for detailed information on our products, services and pricings. You can also request a demo of any of our services prior to purchasing it, demo’s are free of charge!
How do I find my client ID?
The client ID is given to clients who purchase any of Willsec’s service and is usually part of the contract/agreement document.